City Winery's service managers interact with guests, ensuring a positive guest experience by touching all tables in both the restaurant and venue. He/She encourage and maximize food and beverage sales through pre-shift trainings, and promotes retail wine sales from our fully-functioning urban winery. The position requires a hospitality professional who ensures guest satisfaction while overseeing service associates. He/She works an estimated 45-50 hours/ week and also performs nightly closes. Floor presence throughout the shift is required. Service managers are responsible for organizing, managing, and coordinating all of the daily functions within their department, as well as the staff members who carry out these functions. Chicago restaurant experience, wine knowledge and high volume or concert venue experience preferred. Benefits + 401k offered.
Provide on-the-floor support to sales / service for the duration of a service shift
Manage staffing and operations of private events, as applicable.
Submit weekly schedules for host and service teams for Service Director Approval
Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed.
Assist Wine Sales Director in maintaining online wine shop, retail wine initiatives and growler programs.
Remain flexible on occasions when the scheduled in-time changes due to last minute event changes
Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities.
Conduct staff trainings both in daily pre-shifts and monthly all FOH staff service meetings
Lead guided tours of our winery and facilities.
Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
Maintain & update contact lists, VIP, and public event guest lists
Polished dress footwear with rubber-soles, so as not to create excessive noise
Dress slacks with buttoned up or collared shirt and jacket or dress/skirt and top
Dark denim jeans may be worn. If denim is worn, a jacket is required.
Pulled back, well-groomed hair and groomed facial hair
Carry pens, wine key, and notepad at all times
Knowledge, Skills and Attributes
Leadership: Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
Planning: Able to perform short and long range planning through email, scheduling software and company calendars.
Communication: Demonstrate excellent interpersonal and communication skills with service teams and management.
Hospitality: Maintain focus on high level service quality
Technical Skills: Microsoft Windows proficient
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