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Floor Manager

Restaurant Manager

  • Reports to: Service Director & General Manager
  • Job Class: Exempt

City Winery's Restaurant Manager interacts with Restaurant and Dining Room guests, ensuring a positive guest experience by touching all tables. He/She encourages and maximizes food and beverage sales through pre-shift trainings, and promotes retail wine sales from our fully-functioning urban winery.  The position requires a hospitality professional who ensures guest satisfaction while overseeing service associates. He/She works an estimated 45-50 hours/ week and also performs nightly closes.

Service Duties:

  • Provide on-the-floor support to sales / service for the duration of a service shift
  • Manage staffing and operations of private events, as applicable.
  • Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed. 
  • Review daily and monthly reservations reports.  Manage and upkeep OpenTable system and coordinate room holds and reservation/guest information with private events and culinary department.
  • Remain flexible on occasions when the scheduled in-time changes due to last minute event changes
  • Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities.
  • Conduct staff trainings both in daily pre-shifts and monthly all FOH staff service meetings
  • Lead guided tours of our winery and facilities.
  • Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
  • Maintain & update contact lists, VIP, and public event guest lists

Knowledge, Skills and Attributes

  • Leadership: Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
  • Planning: Able to perform short and long range planning
  • Communication: Demonstrate excellent interpersonal and communication skills with service teams and management.
  • Hospitality: Maintain focus on high level service quality
  • Technical Skills: Demonstrate computer proficiency

 

Essential Position Requirements:

  • Available to work various shifts, weekends and holidays
  • Desire for career growth and willingness to accept constructive feedback from management
  • Ability to give feedback to all service teams to ensure proper job performance

 

Serious inquiries only.  If interested, please contact Samantha@citywinery.com

 

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