Oversee Venue Operations to ensure they align with all essential guest and artist needs prior to arrival, ensuring the best venue experience for all. Oversee and schedule service team for whole space in collaboration with the SD. Oversee the hiring, training and scheduling of all runners and bussers. Coordinate the scheduling of security for shows and valet for public events & shows with Box Office. Manage venue maintenance. Prepare weekly venue pacing report and identify areas of sales improvements and payroll savings. Manage server sales incentives and ways to increase venue PPA’s. Collaborate with the GM on service responses to social media posts. Assure our marketing materials are up to date in the venue and represent the correct part of our brand for each show. Oversee artist hospitality leading up to and night of and coordinate as well as artist settlement nightly. Ensure our VinoFile program is being followed in the venue and that servers are tagging guest checks. Manage inventory of all glassware.
Overview of Responsibilities:
Work with box office management to push shows to sell out to ensure maximum house seat sales potential
Monitor door team staffing based on ticket sales and make appropriate cuts with BOM as needed to stay within appropriate staffing margins
Manage the exposure of our internal and artist merch on nights of shows including the push of artist wine
Alter the opening stage standard script as needed to promote any upcoming events or services
Ensure the proper facilitation of artist payment on the night of the show and their overall happiness with the venue
Work with Service Director to maintain FOH staffing pars and ensure staffing levels match company levels for tickets sold on shows to maximize sales during peek times and make cuts when staffed heavy to keep our payroll margins inline
Work with concert management to manage artist hospitality needs and tracking for inventory
Manage daily pre-service meeting notes to ensure ongoing training of food, beverage and service training, of new products, policies & procedures, plus run of show
Note: The content for the meeting comes from manager log service notes, which are used and repeated in the daily pre-service to improve the service team
Field all service complaints for venue service, prepare a reply to the guest, and send off with a final sign off from the GM
Ensure all egresses are free of furniture at all times we are in operation
Review tips sheet at week end to ensure tips distributed match tips collected
Coordinate distribution of service team paychecks weekly and field service staff comments on payroll
Address all credit card charge back disputes
Update location wide daily, and monthly, F&B Trackers and act as administrator of our end of day reporting tools
Maintain documents and logs for tracking internal cash exchanges
Act as a general liaison for Accounting Department regarding payroll, reimbursements, etc.
Lead discussions between department heads when planning the use of spaces making sure there’s ample turnover time to execute
Review a preliminary P&L for all events that fall outside the norm of our regular programming to ensure profitability before committing to a date
Assist GM with Venue oversight in terms of repairs, maintenance, and cleanliness. To assist with service providers, service agreements and their coordination.
Perform any and all other related functions as required for Venue Operations