City Winery's Restaurant Manager interacts with Restaurant and Dining Room guests, ensuring a positive guest experience by touching all tables. He/She encourages and maximizes food and beverage sales through pre-shift trainings. The position requires a hospitality professional who ensures guest satisfaction while overseeing service associates. He/She works an estimated 45-50 hours/ week and also performs nightly closes. Open availability is a must, although majority of shifts are PM shifts. Must be willing to work weekends and holidays.
Service Duties include, but not limited to:
Provide on-the-floor support to sales / service for the duration of a service shift and manage day to day restaurant floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant
Manage staffing and operations of private events, as applicable
Manage host team, including reviewing/updating reservation messaging, coordination with Box Office regarding ticketed events, holding monthly host meeting, and general host stand operations
Submit weekly schedules for host team for Service Director Approval, as well as any other employee scheduling, as needed
Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
Review daily and monthly reservations. Manage and upkeep OpenTable reservation system and coordinate room holds and reservation/guest information with private events and culinary department. Maintain oversight of large party reservations, including messaging about seating and payment policies
Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
City Winery delivers the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies and active cultural patrons—bringing the wine country experience to the middle of a large city.
To apply for this position please send your resume to firstname.lastname@example.org