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Service Manager

Company

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Job description

A hospitality minded leader who  provides the necessary support to service staff to ensure the highest level of guest satisfaction across all mediums.  Possesses an inherent talent to identify the most qualified candidates suited for the City Winery culture and follows company policy on best practices.  This position serves as a bridge to all departments on staff education, services and integrated parts of the company. Works with management teams, including private events and culinary team, to ensure seamless operations.

Overview of service management responsibilities:

  • Oversee the ongoing training of new and existing service staff
  • Assist in all onboarding of the service team
  • Maintain proper staffing pars across all service departments  
  • Ensure pre-service meetings are lead through proper accountability of all service points
  • Develop staff sales incentives 
  • Conduct performance reviews based on company schedule
  • Review payroll punches weekly to make sure no one is over- or underpaid due to erroneous clock-outs
  • Lead service employee disciplinary actions and documentation
  • Lead through proper accountability of CW brand standards
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